Lakefront Cabin w/ Hot Tub, Boat Dock, WiFi, a Game Room & Firepit - Dogs OK
Lakefront Cabin w/ Hot Tub, Boat Dock, WiFi, a Game Room & Firepit - Dogs OK
About Property
Lakefront Cabin w/ Hot Tub, Boat Dock, WiFi, a Game Room & Firepit - Dogs OK
Type
House
Guests
26
Bedrooms
6
Beds
14
Bathrooms
5
Sq ft
6327
Bedrooms
Bedroom #1
King, Murphy
Bedroom #2
Queen
Bedroom #3
Queen
Bedroom #4
Queen (2)
Bedroom #5
Bunk (4)
Bedroom #6
Bunk (4)
House Rules
Check-in time
4 PM
Check-out time
10 AM
Min. renting age
25 years
Registration ID
NoPermitRequired
Amenities
Air Conditioning
Events Not Allowed
Fire Extinguisher
First Aid Kit
Golf
Heat
Smoke Detectors
Location
Mineral, VA, United States
Ratings & Reviews
1
POOR
Based on 1 review
5
0
4
0
3
0
2
0
1
1
1
Clean
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Facilities
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Services
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Staff
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Location
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Value
Customer Reviews
Mark Behrendt
Sep 23, 2026
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As long as Casago is managing this property, I would not consider renting it. The home itself could be very nice, and I hope the owners ultimately choose a different management company, because our experience with Casago was unacceptable.
We rented the home for a group and arrived to find it badly flooded (water across the floors and dripping down the walls, refrigerator and chairs in the water, no power, etc). We understand that weather happens and don’t fault anyone for the storm. The problem was how Casago handled it. After considerable discussion, we agreed to stay despite the condition of the house, because we were promised a refund for the first night and told there would be a further discussion about additional compensation. George (the manager) also told us he would come by the next morning to assess the damage. We made sure to stick around the house during the morning for this. He never showed up. Since then, Casago has stopped responding to our repeated messages. They directed us to Hotels.com regarding the promised refund, but Hotels.com says it has no record of Casago authorizing or even discussing the refund and has been unable to get a response from them either. Several weeks later, we are still trying to resolve this. The flooding was unfortunate but understandable. Making commitments to guests, failing to follow through, and then becoming unresponsive is not. Based on our experience, I would not stay at this—or any other—property managed by Casago.
Hi Mark,
Thank you for sharing your feedback. We sincerely apologize for the initial frustration and communication breakdown following the flooding during your stay.
We wanted to confirm that the refund and outstanding details have now been fully processed and resolved. The delays you experienced were due to an unfortunate miscommunication between our team and the booking platform, but we take full responsibility for ensuring our guests are taken care of.
We appreciate your patience while we worked through this with you, and we hope to have the opportunity to provide you with a seamless experience in the future.
Best regards,
Casago Management Team
Oct 23, 2026
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