Frequently Asked Questions

Since 2011, VacayHome has been a leading connectivity and distribution partner for the vacation rental industry, partnering directly with property managers to enhance their visibility and rent their properties. We connect instantly bookable inventory to millions of leisure travelers around the world.

We work closely with professional property managers from start to finish, to ensure you have a seamless experience from the moment you select your ideal vacation accommodation.

Our helpful and friendly vacation specialists are available to answer your questions and to assist with your travel needs via email at reservations@vacayhome.com or by calling 1-855-634-2600.

We are always available to answer your questions by phone or email. We can be reached via the ‘Contact Us’ link on the upper right hand side of the page, at 1-855-634-2600, or at reservations@vacayhome.com.

You can book directly via the link in our listing or contact us at 1-855-634-2600. We are happy to answer your questions and create a reservation for you.

Once your reservation is booked, you will get a confirmation email from reservations@vacayhome.com with additional steps to verify your identity. We want to protect you from potential fraudulent activity.

Check in instructions are provided after the ID verification process is completed. Protecting your identity is of paramount importance to us.

Early check in and/or late check out is strictly based on availability. Additional fees may apply. If you need to have guaranteed early or late access to your vacation rental, we recommend you add an additional night to your reservation.

Yes. Rental Agreements are used to pass along vital information such as security deposit or credit card requirements as well as area info and additional services they may offer. Please note: Not all property managers use rental agreements.

Once a reservation is confirmed, we will happily assist with modifications whenever possible. Please note: reservation modifications may result in pricing changes.

Damage waivers are often used by property managers in lieu of traditional security deposits to cover accidental, unintentional damages. They do not cover intentional damage or damages that are a result of guest negligence. Damage waivers are nonrefundable.

Not all properties are pet friendly. Because of the extra cleaning requirements of hosting pets, pet friendly properties require an additional pet fee, paid directly to the local property manager and strictly enforced. Some properties have strict weight and breed restrictions.

Emotional support dogs are considered pets and are only allowed in pet friendly properties. Emotional support dogs need to qualify under the property’s weight and/or breed restrictions, pet fees apply. Service dogs are exempt by law. Please contact us for more details.

Cancellation policies vary and are displayed prior to the reservation being completed. Please contact reservations@vacayhome.com for details.